Privacy Policy for Sky Store (A Unit of Sky10X Digital Agency)

Effective Date: April 18, 2025

Sky10X Digital Agency (“Sky10X”, “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how your personal information is collected, used, shared, and protected when you access our Sky Store website at https://store.sky10x.com (the “Site”), which operates as a part of our broader services under Sky10X Digital Agency.

By using our Sky Store, you consent to the practices described in this Privacy Policy. If you do not agree, please do not use our services.

1. Information We Collect

1.1 Personal Information

We collect personal data that you voluntarily provide, such as:

  • Full name, email address, phone number, billing and shipping address.

  • Login credentials when creating an account.

  • Payment and billing details (processed securely via third-party payment gateways).

1.2 Non-Personal Information

Automatically collected data includes:

  • IP address, browser type, operating system.

  • Device information such as device model, identifiers, and session data.

  • Interaction data (e.g., pages visited, time on site, referral source).

1.3 Third-Party Data

We may receive information from:

  • Social platforms (if you interact with us via Facebook, Instagram, etc.).

  • Marketing partners and ad networks.

  • Public sources, for enhanced personalization and fraud prevention.

2. How We Use Your Information

We use your data to:

  • Process orders and deliver digital products or services.

  • Verify user identity and manage accounts securely.

  • Provide customer support and resolve issues.

  • Improve functionality, user experience, and content.

  • Send order updates, promotions, newsletters (opt-in only).

  • Analyze metrics and enhance performance.

  • Detect, prevent, and respond to fraud and security risks.

  • Comply with legal and regulatory obligations.

3. Data Sharing and Disclosure

We do not sell your personal information. However, we may share it with:

  • Trusted Service Providers: Including payment processors (e.g., Khalti, eSewa, Stripe), hosting providers, customer service tools, etc.

  • Legal Authorities: When required by law or for the protection of rights, property, or safety.

  • Business Transfers: In case of a merger, acquisition, or asset transfer.

4. Cookies and Tracking Technologies

We use cookies, beacons, scripts, and similar technologies to:

  • Remember user preferences and login sessions.

  • Monitor analytics using tools like Google Analytics.

  • Run targeted ads across platforms.

  • Improve site speed and security.

You may disable cookies via your browser settings, but some features of our store may not function properly without them.

5. Payment Security

All payment transactions are encrypted and processed through secure third-party payment gateways. We do not store full payment information on our servers.

Our partners are PCI-DSS compliant, ensuring industry-standard transaction protection.

6. Data Security Measures

We implement:

  • SSL encryption on all pages.

  • Two-factor authentication on admin logins.

  • Regular vulnerability scans and backups.

  • Access control and monitoring tools.

Despite our efforts, no online system is 100% secure. Use caution and strong passwords when interacting online.

7. Your Rights and Choices

You have the right to:

  • Access your personal data.

  • Correct inaccurate or outdated information.

  • Delete your data (subject to legal obligations).

  • Withdraw Consent for marketing emails at any time.

  • Port your data to another provider upon request.

To exercise any of these rights, please contact us at:
📧 officialsky10x@gmail.com

8. Third-Party Links

Our store may contain links to external platforms or tools (e.g., WhatsApp, Facebook, payment portals). We do not control these sites and are not responsible for their content or privacy practices. Please read their privacy policies before sharing data.

9. Children's Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect personal data from minors. If we become aware of such data, we will take steps to delete it immediately.

10. International Data Transfers

If you are accessing our store from outside Nepal, please be aware that your data may be processed and stored in Nepal or other countries with different data protection laws.

By using our services, you consent to the transfer of information to countries outside your residence.

11. Changes to This Privacy Policy

We may modify this Privacy Policy at any time. Updates will be posted on this page with a revised effective date. Continued use of our store after updates constitutes your acceptance of the new policy.

12. Contact Us

For questions, concerns, or to file a complaint regarding our privacy practices, contact:

Sky10X Digital Agency
📧 Email: officialsky10x@gmail.com
📞 Phone: +977-9701790676
🏢 Offices: Kathmandu-44600 & Birgunj-44300, Nepal
🌐 Main Site: https://sky10x.com